General FAQs

I don’t know when my SRA membership is next due, how do I find out?

Email us directly at [email protected] and we will get back to you within 24 hours.

Are the SRA members benefits the same given the situation with COVID-19?

SRA member benefits remain the same, however, due to the current situation we have put on hold the Food Made Good Sustainability rating, Food Made Good Awards and other events. See our member benefits page here.

How can I support the SRA in 2020?

As a not-for-profit organisation which relies on foodservice business & supplier members for the majority of our income to fund our work, like many of you, we are in a difficult position regarding cashflow in 2020. We need all our members, partners and extended associates to help us pull through this challenging time by sticking with us and paying membership. We hope, with your support, to be driving sustainability within the food sector for years to come.

Are the SRA open to new members in 2020?

Yes, we are open to all new members who want to join. Click here to join.

What does a suspension of fees for 2020 mean?

If you are unable to pay your membership in 2020 means we will not remove your status as a member. You will still be a member of the SRA even if your membership has technically expired during this time. However, we are asking everyone who can pay membership to pay just as soon as they .

How does the suspension of fees differ from the payment holiday from 1st April – 30th June?

Unlike the payment holiday which extended your Food Made Good membership by three months, the suspension of fees will not extend your membership term. However, we will not cancel your membership if it expires during 2020. This enables you to enjoy membership even if you can’t pay your membership fees. We will be waiting for when you can afford to kick off your membership renewal.

Foodservice members

My membership isn’t due for renewal in the next 3 months, what do I do?

If your renewal isn’t due for >3 months, just continue being you! We have lots of webinars, guidelines and resources to help you specifically in these challenging months, so keep in touch.

If you can, please set up a direct debit or arrange a date for your renewal by emailing [email protected]. This will help us immensely in seeing our long-term cashflow.

My membership is overdue or due in next 3 months, what should I do?

If you don’t have the ability to renew your membership with us right now, we don’t expect you to. We know the pressures on the industry right now. You are still a member of the SRA family and we urge you to use our resources and extensive knowledge to help you in the coming months.

As soon as you do know when you can renew with us, get in touch to set up a monthly direct debit to pay your membership at a date that suits you.

For those of you who can, help us pull through this challenging time by sticking with us and paying membership now.

Email us at [email protected] or use this link to set up a Direct Debit.

I can’t afford to renew my membership right now but I want to stay a part of the SRA, what can I do?

The SRA have suspended fees until the end of 2020. If you don’t have the ability to renew your membership with us right now, we don’t expect you to. We know the pressures on the industry right now and we will not ask of anything that can’t be done. You are still a member of our family and we urge you to use our resources and deep knowledge to help you in the coming months.

As soon as you do know when you can renew with us, we welcome you to set up a monthly direct debit to pay your membership at a date that suits you in the future.

Email us at [email protected] or use this link to set up a Direct Debit.

Can I still do the Food Made Good Sustainability Rating in 2020?

Due to the closure of the majority of foodservice businesses in recent months, we have taken the decision to close the Food Made Good Sustainability Rating in the short term. This is down to the uncertainty surrounding businesses at this time, with the need to make changes to menus and supply chains. Any rating completed now would be unlikely to reflect the real nature of any business.

Supplier members

My membership isn’t due for renewal in the next 3 months, what do I do?

If your renewal isn’t due for >3 months, just continue being you! We have lots of webinars, guidelines and resources to help you specifically in these challenging months, so keep in touch.

If you can, arrange with one of your team by emailing [email protected] to set up a direct debit or arrange a date for your renewal. This will help us immensely in seeing our long-term cash flow.

My membership is overdue or due in the next 3 months, what should I do?

If you don’t have the ability to renew your membership with us right now, we don’t expect you to. We know the pressures on the industry right now and we will not ask of anything that can’t be done. You are still a member of our family and we urge you to use our resources and deep knowledge to help you in the coming months.

As soon as you do know when you can renew with us, we welcome you to set up a monthly direct debit to pay your membership at a date that suits you in the future.

Email us at [email protected] or use this link to set up a Direct Debit.

Payment

I want to set up a monthly/quarterly direct debit payment for my membership, how can I do this?

Use the below link to set up a Direct Debit for your business moving forward, this can be monthly or even quarterly.

Let us know in the notes section which date suits you to start paying your Direct Debit payments: https://thesra.formstack.com/forms/direct_debit_registration

Can I cancel my direct debit payment at any point during the year?

As a small not-for-profit it is extremely important to us that we have the long-term stability of a one year commitment to membership, therefore Direct Debits cannot be cancelled during your 12 month membership. However, we understand the challenging times ahead for many of you, so please speak to us directly if you have any issues on payment or if your business is, unfortunately, closing.

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