The coronavirus pandemic poses an immense challenge to foodservice businesses, and brings difficult decisions around profitability and resilience into sharp focus.

We will be keeping this page updated with the latest information and advice. Sign-up for email updates below, or check back soon for support with managing food waste and staff wellbeing, as well tips for managing supplier and customer relationships.

For more, find the announcement from the Sustainable Restaurant Association here.

Updates on Food Made Good Members


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COVID-19 Guides

Advice for Employers

People are the bedrock of any sustainable foodservice business. Right now we know you are having to make some very tough decisions about your workforce. The whole industry is hoping that the Government will make a further urgent announcement about financial support that could influence the decision you take.

Read more

6 Steps to Safe Sustainable Service During COVID-19

The Government guidelines specifically state: Takeaway and delivery facilities should remain open and operational. Operators already providing a takeaway and/or delivery service are free to continue. Any operator can offer this service provided they do so within the guidelines: 

Read more

Avoiding Food Waste During COVID-19

We have been in touch with some of Food Made Good’s redistribution supplier members and partners to get the lowdown on rescuing food from those that have closed for business or are operating a delivery service for the first time and endeavoring to get the quantities right.

Read more

Latest news updates

01/04: City Harvest sees massive rise in food donations following restaurant closures

31/03: Trade bodies combine to tackle food waste as a result of Coronavirus pandemic

30/03: Charities form pan-London alliance to feed vulnerable Londoners during Covid-19 lockdown

30/03: Takeaway and delivery: eight questions answered

30/03: Pandemic Sees Brand Leaders Putting Purpose Before Profit

30/03: Member OAPA calls for large-scale food support

30/03: Deliveroo pledges 500,000 free meals for NHS workers

30/03: Budweiser launches gift card scheme to help pubs during the Covid-19 pandemic

30/03:  Pizza Hut and Deliveroo to serve 300,000 free meals to hospital staff



27/03: LEON to feed 6,000 critical care staff a day through campaign

27/03: Furloughing update from the UK Government

27/03: Deliveroo to make daily payments to aid operator cashflow

26/03: JD Wetherspoon boss agrees to pay staff

26/03: Carluccio’s doing ‘everything to determine a way forward’ as entire team takes March pay cut

24/03: Supermarkets look to hospitality in major recruitment drive

23/03: Hospitality Action COVID-19 Grant

23/03: McDonald’s and Nando’s to close all UK restaurants

22/03: How restaurants are scrambling to reinvent themselves in the wake of coronavirus

20/03: Tears and cautious celebrations as government pledges to cover 80% of wages through enforced closure

20/03: Cafes, bars, pubs and restaurants must close tonight

20/03: BBC News: Chancellor set to announce an employment and wage subsidy package to try to protect millions of jobs

19/03: Michelin-Starred Chef Massimo Bottura Launches Free ‘Kitchen Quarantine’ Cooking Classes on Instagram

18/03: Caterer: Pubs and Restaurants will be able to offer takeaway and delivery without planning permission

18/03GOV.UK: Chancellor announces additional support to protect businesses

17/03: London Eater: A Running` List of London Restaurants Taking Coronavirus Precautions

16/03: Sky News: Coronavirus: The PM urges citizens to avoid pubs, cafes and restaurants

15/03: Financial Times: Carluccio’s seeks three-month rent holiday to cope with coronavirus


Advice links

Government guidance for employers can be found here

Updated Furloughing information can be found here

SRA Guides- our expert advice on the current topics:

The Caterer has an advice hub here

Coronavirus: 5 things restaurant owners should do now,

Coronavirus Guide for the F&B Industry

  • London Eater writer Jonathan Nunn & Vaughn Tan have put together a guide for F&B, validated by epidemiologists & public health experts

Free personal development courses from Virtual Training:

  • Even while furloughed, staff may still be able to undertake training for personal development throughout their furloughed period
  • There are two free offers to help train and support your staff at this difficult time; including the offer of Free Courses & Resources, and a Free Learning Management System for three months

Business changes


  • The Government is advising that only those businesses with policies that cover pandemics or government ordered closure will be covered. But again, the advice is to check your policy and contact your insurer direct.
  • For more information, check the Government’s website which is being regularly updated here.


  • The Government has deferred VAT payments for three months (from 20 March-30 June 2020)
  • The Government has also deferred Income Tax payments for the self-employed, due in July 2020 to January 2021
  • No action is required unless you pay by direct debit, in which case you’ll need to cancel this
  • If you have outstanding tax liabilities contact HMRC through its Time to Pay offer scheme.


  • We are contacting a number of major landlords encouraging them to offer favourable terms.
  • Call your landlord this week to discuss the possibility of deferring rent payments.

Protection from eviction

  • The Government has announced a moratorium on lease forfeitures until 30th June and this could be extended.
  • Tenants are still liable to pay rent but protected if unable to do so because of COVID-19.
  • Full details will be included in the Coronavirus Bill.

Cash Grants

  • Cash grants of up to £25,000 per property are available under the Retail and Hospitality Grant Scheme.
  • Businesses don’t need to do anything. Your local authority will write to you if you are eligible.
  • If you have a property with a rateable value of £15,000 or under, you’ll receive £10,000
  • If you have a property with a rateable value of between £15,000-£51,000, you’ll receive £25,000.

Business Rates

  • No hospitality business will have to pay business rates for 2020-2021 tax year.
  • Any hospitality business premises with a rateable value of £15,000 – £51,000 will receive a grant of £25,000.
  • These reliefs will be available from your local authority and they will have guidance by Friday 20 March.
  • If you pay less than £15,000 you are eligible for a one-off grant of £10,000. Your local authority will contact you directly about this.

You can use the business rates calculator to estimate the rates you will be not be paying

Business Loans

  • Starting week beginning 26th March businesses can access loans of up to £5m from the Coronavirus Business Interruption Loan Scheme, delivered by British Business Bank. The first six month will be interest free. Read more
  • Businesses with a turnover of no more than £45m can access loans of up to £5m from the Coronavirus Business Interruption Loan Scheme, delivered by British Business Bank.
    • The first 12 months are interest free
    • The Govt will provide all of the major participating banks with an 80% guarantee on each loan
  • Contact your bank or one of the participating 40 providers and check out the full eligibility criteria on the British Bank website.

Coronavirus Job Retention Scheme

  • Which businesses are eligible? All UK employers can access support to continue paying employees that would otherwise have been laid off.
  • How to access? Contact your employees and notify them that they are being ‘furloughed’
  • Provide HMRC with details of furloughed employees including their earnings through an HMRC online portal (TBC).
  • What support is available? HMRC will cover 80% of furloughed workers wage costs, up to £2,500 per month.

Statutory Sick Pay

  • All SMEs – those employers with fewer than 250 employees – can reclaim Statutory Sick Pay for sickness absence due to COVID-19 for two weeks.
  • You’ll need to keep records of the absences but won’t require a GP note. You can find more details here.


Food and continued service


If you’re not already on one of the delivery platforms, the three major providers are all ready to work with restaurants looking find an alternative way of feeding their customers who don’t want to go out.

Handy price comparison here

Sign up to:

Or you can customise your own model like Waterhouse in London who have moved to a Tap and Take model. Update: now closed.


While it may not be absolutely top of your list of priorities right now, we know you’d want to do everything you can to feed people and not bins, especially when many more people are struggling to feed people.

Too Good to Go
  • For any meals, prepped food, and wholefoods which are ready to be purchased, complete this form
  • They are also waiving their admin fee for temporary profiles so restaurants can get some return on their waste immediately
  • Too Good to Go have also launched #SupportLocal a new temporary not-for-profit feature that allows businesses to sell a special take-away menu through their app. Find out more here.
  • For any wholefoods, or packaged foods with an ingredient line and + 3day expiry date, fill in the sheet attached and send to [email protected].
  • If members of your team are able to volunteer, are based near a FareShare site or can drive, then they’d be welcome them with open arms. Call your local FareShare site.
  • If you have any prepped food, or wholefoods with a life of less than three days expiry, fill in this form, and OLIO will be in touch regarding collection
  • Volunteers will come and take this produce off your hands.
Company Shop
  • Company Shop can help suppliers (and foodservice businesses) financially by purchasing their surplus.
  • They can take ingredients, stock not in finished packaging etc.
  • Company Shop serves a membership of NHS workers, emergency services and food supply chain with that stock – so pretty much all the people that are keeping the show on the road.
  • Email [email protected] or [email protected]


These amazing redistribution businesses aim to get back to you ASAP to inform you if it’s something they can take, and the logistics to do this, however please appreciate their increased demands at present.



Mental Health & Helpful Links

Coronavirus: 10 tips for homeworkers, from The Caterer.

Free personal development courses from Virtual Training:

  • Free Courses & Resources
  • Free Learning Management System for 3 months

While businesses are closed, consider the following 21 ways in order to help your situation: This advice comes the NZT Resturant Group

Hospitality Action has created two new resources to help people worried about their housing and mental health, go online or call 0808 802 0282 to speak to them.

Headspace are offering some meditations you can listen to anytime, part of their collection called Weathering the storm.

Here is some advice specifically about digital health resources

Other organisations offering support:


Job Opportunities

We know that many hospitality workers are facing reduced hours, reduced pay or have found themselves without work or a job. We will continue to update this list of opportunities, that we hope may help bridge the gap until more permanent work can be found, and the industry returns to normal.

If you know of any more jobs or opportunities that we could share here please do pass them on to [email protected]

Paid work


  • Volunteer for FareShare – their volunteers are often elderly or at risk and they worry about not having enough volunteer cover. Find your closest centre here
  • Volunteer for Chefs in Schools – message here – they are preparing food for vulnerable people in the community too
  • OLIO launches the #cook4kids campaign, to help feed 1.3million vulnerable children missing out on school meals. Celebrity chefs including James Martin and Thomasina Miers back the campaign, sharing easy-to-follow recipes. Simply cook/prepare a free meal, upload a photo and organise a no-contact pick-up to help a local family. Use the #cook4kids hashtag.

Community Support

  • Spread positivity with Riverford’s Wicked Leeks suggestions
  • ASDA are calling for people to avoid shopping at times they are allocating for vulnerable people: “If you are part of a vulnerable group and need to get your shopping – or are caring for someone in a vulnerable group, we’ll do everything we can to support you in stores on Friday morning before 9am. You can find out the opening time of your local store by clicking here.” Other steps they are taking, here.
  • Covid Mutual Aid is a group of volunteers supporting local community groups organising mutual aid throughout the Covid-19 outbreak in the UK.
  • Brasserie Blanc have set up a Facebook group, since closing their branches.
  • Riverford offer advice on how to spread kindness not coronavirus
  • OLIO are launching #Cook4Kids to help feed 1.3million vulnerable children missing out on school meals. See the jobs section on this page for more information.
  • Support Food Cycle’s Coronavirus emergency response. Foodcycle feed the most vulnerable in our communities – they need our support now more than ever.


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